CHANA COUTURE 001

*Overview
At CHANA COUTURE, we are dedicated to ensuring that your shopping experience is smooth and satisfying. Our delivery policy outlines the steps we take to ensure that your kaftans and traditional wears arrive safely and promptly.

*Delivery Timeframe*
- *Standard Delivery*: All orders are processed and shipped within 1-2 business days. Delivery typically takes 5-7 business days after shipping, depending on your location.


*Order Tracking*
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress until it reaches your doorstep.

*Delivery Partners*
We partner with reliable courier services to ensure your order is delivered on time and in excellent condition.

*Delivery Address*
Please ensure that your delivery address is correct and complete. Chana Couture is not responsible for orders shipped to incorrect addresses provided by the customer.


*Delays and Issues*
While we strive to meet our delivery timelines, unforeseen circumstances such as weather conditions, holidays, or carrier delays may affect delivery times. If you experience any delays or issues with your delivery, please contact our customer service team for assistance.

*Contact Us*
For any questions or concerns regarding your delivery, please reach out to our customer service team at customerservices@chanacouture.com or call us at ‪+44 7999 440180

*Overview*
At Chana Couture, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, our return policy is designed to provide a hassle-free process for returns and exchanges.

*Conditions for Returns*
1. *Eligibility Period*: Returns must be initiated within 14 days of receiving your order.
2. *Product Condition*: Items must be unworn, unwashed, and in their original condition with all tags attached.
3. *Exclusions*: Custom-made orders and items marked as final sale are not eligible for returns.

*Return Process*

1. *Initiate Return*: Contact our customer service team at customerservices@chanacouture.com within the 14-day eligibility period to request a return authorization.
2. *Prepare Your Return*: Pack the item securely in its original packaging, including any accessories, tags, or free gifts received.
3. *Shipping*: Ship the package back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

*Refunds*
- *Processing Time*: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days.
- *Refund Method*: Refunds will be issued to the original payment method used for the purchase.

*Exchanges*
If you wish to exchange an item for a different size or style, please indicate this when contacting customer service. Exchanges are subject to product availability.

*Damaged or Incorrect Items*
In the unlikely event that you receive a damaged or incorrect item, please contact our customer service team immediately. We will provide a prepaid shipping label and arrange for a replacement or full refund.

*Contact Us*
For any questions or concerns regarding your return, please reach out to our customer service team at customerservices@chanacourture.com or call us at ‪+44 7999 440180‬

Thank you for shopping with Chana Couture. We appreciate your business and are here to ensure your complete satisfaction with our kaftans and traditional wears.